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The following services are
included with each iTRiCiTY account: |
- Network problems
- Hardware failures
- Operating system reloads
(hardware related)
- Reboots
- Licensing inquiries and
issues
- Billing Issues
|
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Troubleshooting Help Available 24x7
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Each iTRiCiTY account includes
three trouble shooting tickets to help with deeper support
issues. These tickets can be used for issues such as:
|
- Application configuration
- Application
installation/upgrades
- Web Server
- Mail Server
- FTP
- Security management
(patches)
- User Management
|
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You may also purchase bundled
troubleshooting tickets: |
|
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Our Advance Support
option, billed at $50 per 1/2hr. includes: |
- Programming/Scripting
services
- DataBase Administration
|
